Applying Social and Technical Topics in the Design of Management and Information Systems

The methodological topics proposed by Process Analysis, Social Behavior, Socio-technical perspective are often applied in my practitioner activities. Two experiences are presented. The first experience is running in government-owned company. The aim of the project is to develop a management system in conformity with the requirements of an international standard. The novelty is the implementation of this model in a public context constrained by several regulatory requirements. The methodological focus of this experience is on the role of the management model and the influence of the context. The second experience is running in a co-operative organization that provides caring services. The aim of this project is the updating of the organizational structure and the re-engineering of its processes, including the management of information. In this experience the Process Analysis and the Socio-technical approach have been widely applied. The lessons learned through the described experiences are presented to evaluate the effectiveness of the proposed methods. In addition the relationship between practitioner and his/her customer are explored with reference to the topics of an Ethnographic approach.